Haukur and Bungalo
In the 7th lecture Haukur Guðjónsson came and visit us. Haukur is an entrepreneur and the founder of Bungalo. Before Bungalo he had already founded four companies; Hressingar, EVO, hlutabref.is and think big. Today he is focusing on Bungalo which has offices in 3 countries; Iceland, USA and Canada.
Today’s topic was how to build a product that users love and doing things that don’t scale. In Iceland we have a lot of limitations so Haukur wanted to talk about how to build a products that users love with no money and how to start a company in Iceland and scale it out.
If you’re starting a company in Iceland you must believe that at some point your can get it International. The problem with Icelanders are that they tend not to do this. They would rather copy something that someone else is doing abroad and do it in Iceland. So this was a critical point in Haukur’s lecture, doing things that don’t scale while thinking internationally.
Haukur started Bungalo 5 years ago. He wanted to rent a cottage in Iceland but it was very hard for him. So he thought of starting a business that had a solution to this problem (Bungalo). He said himself that the sound of a good idea is usually really bad as the good idea is usually based on solving some really annoying problem that no one wants to think of.
At this time, Iceland had just gone through financial crash and this was a very bad time for Haukur personally. He often find people finding excuses for not making their idea a reality. The financial crash had left Haukur on the edge of bankruptcy, he was in very bad shape and almost had a nervous breakdown.
In the beginning Bungalo has no funding. Haukur spoke about many ways to be creative when funding your startup, and in secondary markets (like Iceland) this is necessary. For example, they drew on paper how their website should look like and how it should work so it would be clear to the programmer what should be done (to save cost). When it came to hiring the programmer, they didn’t have the budget and no programmer was willing to work for them for free. That didn’t stop them, Haukur simply bought some books and thought himself to program. After three months (in the end of 2010) Bungalo launched it’s website. The website was not great work but at least they launched and were able to get some feedback. As a founder you must have in mind that time is very valuable, so don’t spend to much time building your product and website (and so on) if you have not gotten any feedback. Haukur stated that usually the problems with founders is that they might know how to build a product but they often times have problem selling it. And by the way, the best feedback you can get is money. If someone is willing to pay for your product, you have a pretty good feedback.
The more things you do yourself, the better it is for the company. Every dollar you spend on your company is going to effect your company.
The first two years of running the company they had little or no revenue. This is part of the process. In fact, there was nothing or little that told them that this would actually work. The first two years they worked from Café so they wouldn’t have to spend money on office space. As for marketing those first two years they used Facebook and didn’t spend a dollar on advertising, it has changed now with Facebook and probably you could not so easily get away with this. They always tried to find creative ways to solve money problems and saved costs as much as they could. This is the part where you have to stay strong mentally. At this stage you are usually the only one who believes that your product/idea can go all the way, the others will believe that you will fail. You must always be hustling and finding ways to get some income (Haukur worked side project for his company). You must always be hustling.
Last year Bungalo expended their business to Canada. Usually when businesses from Iceland expand they expand to the Nordics. However when you think about it the Nordics are really small, with different languages and a hard market to get into. When Haukur was asked how they managed to do that his answer were that they basically went to Canada and started knocking on doors, making sales. Expanding into new markets is kind of like starting all over again. In Canada they had to learn everything from scratch. Haukur had been in Canada for about 5 to 6 months when he got his first investors there (got no funding in Iceland). As Haukur said in the end, Iceland is a great place to start your company but it’s very limited and you have to have that in mind from day 1.
Learnings
* No one believed in his idea, he was alone for a very long time in a huge, huge struggle with his startup. That’s probably because he had a very good idea. When he started his business there was no AirBnb. It’s fair to say that Bungalo’s concept is very similar to AirBnb concept. Airbnb expected revenue this year is $850.000.000 (http://www.wsj.com/articles/the-secret-math-of-airbnbs-24-billion-valuation-1434568517).
It’s fair to say that Haukur was right and the others were wrong. It’s hard to have a vision for the future, but if you do, this story motivates you to keep on going no matter what. If there is something you can’t stop thinking about and really want to do, the others shouldn’t be in your way. Just do it.
* Another point is that this story is a very good example of how to start a startup in Iceland, doing things that don’t scale while thinking internationally. Iceland is a very small country with the population around 300.000. However the networking here is like nowhere else. You can basically get in contact with anyone you want to get in contact with in Iceland (even the president). This fact is true if you really think about it. This is a very good argument for starting your startup in Iceland and I didn’t realize it before I took this class although I have lived in Iceland all my life. The best kept secret in town, as Bala describes it, is that you can get in contact with the people you need/want to get in contact with really fast and you can start talking to your future customers (the customers you want to target) really fast. The networking affect in Iceland are unbelievable and the opportunities are all over the place. For example, everyone in Iceland are on Facebook, everyone.
* If the argument for not starting a startup in Iceland is because of how small the Icelandic market is, than the argument is very weak. From this lecture I learned that sometimes you have to be willing to do things that don’t scale. Quoting Peter Thiel (author of Zero to One) – “Every startup should start in a small market.”
Notes from lecture:
The best way to start a monopoly is to start in a very small market.
Iceland is not a good test market is you think Iceland is like any other market. If you understand Iceland can validate that you idea has any value or not, than Iceland is a great test market.
The Iceland is in my opinion the best place to start a startup. The entire country is on Facebook, you have a bread of a country on one Network. You can buy one ad and hit everyone in Iceland.
Before you have a product you can spend a money and validate if you have a value or not, that’s a huge value.
In Iceland everybody knows everybody. You can get to the president in Iceland through one person. That’s hugely valuable. Because you can find people that you are searching for. You can for example get to your potential customer very quickly. This is the best kept secret in town.
This is what startup founders in Iceland always miss. Have you met the right person yet? If not, you are wasting time. This is hugely valuable.
I think Iceland is that market, city and a county. You can knock on every door literaly and meet everybody.
Iceland is perfect for doing something that does not scale and building something that users love.
Building great products
Your product is the best way to show your personality. Your product has to connect with your customers and for that to happen you have to sweat the details so your customers don’t have to. Try to understand what problem customers are really trying to solve and see it from their point of view. You have to feel it, feel those things, show empathy. Empathize with the users and show your true personality.
Like Paul Grahams (his blogpost tase) friends wanted his students not only to be good technicians, but also to be able to use their technical knowledge to design beautiful things.
There are some people who restrict change, until the whole world changes and they join it. That’s why you got to have some bravery and believe in your project and design.
Doing things that don’t scale. Every successful startup recruit their first users manually. Make sure that they are happy. Build relationships with your early users. Startups can afford to be humble.
Paul Graham blog post taste
“Saying that taste is just personal preference is a good way to prevent disputes. The trouble is, it’s not true. You feel this when you start to design things.”
“Whatever job people do, they naturally want to do better. Football players like to win games. CEOs like to increase earnings. It’s a matter of pride, and a real pleasure, to get better at your job. But if your job is to design things, and there is no such thing as beauty, then there is no way to get better at your job. If taste is just personal preference, then everyone’s is already perfect: you like whatever you like, and that’s it.”
“As in any job, as you continue to design things, you’ll get better at it. Your tastes will change. And, like anyone who gets better at their job, you’ll know you’re getting better. If so, your old tastes were not merely different, but worse. Poof goes the axiom that taste can’t be wrong.”
Good design is…
Good design is simple.
Good design is timeless.
Good design solves the right problem.
Good design is suggestive (everyone makes up their own story about Mona Lisa, Lego).
Good design is often slightly funny (this might not always be true).
Good design is hard.
Good design looks easy.
– In science and engineering, some of the greatest discoveries seem so simple that you say to yourself, I could have thought of that. The discoverer is entitled to reply, why didn’t you?
Good design uses symmetry.
Good design resembles nature.
Good design is redesign.
Good design can copy.
Good design is often strange.
Good design happens in chunks.
Good design is often daring.