Lecture from Bala – Guest lecture from Paula Gold – PR – and Charmaine Li

Guest lecture – Paula Gould – How to get eyeballs on your genius idea!

Paula’s guest lecture was about PR and as it was about PR, the first thing she mentioned was the word ‘story’, “your story is your everything”. Public relations are a lot about communications and story telling. If you have an interesting story, people will want to hear about it, and/or read about it. Other crucial things when working with PR firms or working on PR your self are:
– To know your product, service and offerings.
– Know your market fit.
– Know your industry.

The thing that Paula mentioned here that caught my interest was about the market fit. People or companies tend to think that they are totally unique in the market and that they don’t have any special ‘market fit’. That’s most likely not true. She mentioned that she was working in the entertainment industry earlier in her career and often times the artist had much difficulties finding their market fit. The thing is that it is crucial to position yourself in the market, you must have an vision on how you want people to look at your brand.

People have a lot of choices in the competitive environment these days, so you better find a way to differentiate. As a entrepreneur you should ask yourself these questions:
– How is your service/product different?
– What is better?
– And maybe more important, what is not better?

The media is going to find out what is not better about your product so it is better if you know about before they do.

Shortly after Paula’s lecture I saw an interesting post on the Facebook group “íslenskir frumkvöðlar” (Icelandic entrepreneurs). There was one girl who posted this picture.

This picture is Mark Cuban’s 12 rules for startups. As you can see the rule number 11 is that you should never hire PR firm. Cuban’s argues that it is more personal for the customer to get the companies messages straight from the founders instead of some PR company communicating the messages.

I didn’t ask Paula about her thought on this matter as I saw this post afterwards. However, her answer to the question if you need a PR firm or not was; that it depends on various things, like:
– Do you stand out on your own?
– Do people know your story?
– Do you have media relationship (she found this crucial)?
– Do you have a product/market fit?
– Are you spending all of your time on development?
– Are you spending any time gaining market reach?
– Do you have someone on your team with PR experience?

So if you are in a startup but don’t afford PR firm, what is it you can do?
– Build it into your budget (funding, equity …), hire someone who is good in PR.
– Be resourceful (use what you have). Your friend and team are your PR. Follow journalist covering competitors and the industry. Follow influencers (even competitors). Engage in conversation and develop a network. Set aside time in calendar for pitching and attend events.

After all, PR is input into your startup pitch.


Lecture from Bala

This lecture from Bala was great. I specially liked when he talked about things you should encourage in your startup and things you should avoid when talking to investors.

In the beginning of your startup journey, you should do things manually until it makes no sense or you have enough cash coming in that you can afford to automate. What you should really be doing is to engage with the users. This is the part of doing things that don’t scale. Avoid hiring people until you have a market fit and always make sure to engage with your users, although they might only be five.

Almost every startup example that we can use did something that did not scale in the beginning; Airbnb, Facebook, DoorDash, Buffer.

Raising money takes a lot of time and effort. This should not be the priority. The priority should be to create something great and valuable. When you raise money you are giving up equity. Typically when you don’t have a market fit you are giving too much equity. Investors want more of a company that don’t have a market fit, and is not making money, this should be rather obvious and simple. So two points to consider before you go and raise money:
1. You give too much of your company to investors.

  1. It’s distracting what you really should be doing, which is building something great and getting to know your customers.

Whatever you do and whatever your choice is, don’t ever go to investor and say “I have this brilliant idea, please give me your money so I can make it happen.”

The Investor wants value and you have to delay the process as much as you can. One way of creating value is to build a traction machine. The minute you got traction then the investors will be pounding on your door trying to invest. The dream situation is to get the investors to knock on your door instead of you knocking on theirs. If your traction machine doesn’t generate money for the startup immediately, it will at least generate customer base. Than it’s up to the founders to figure out the business model of their startup and start generating some revenue. When the startup start generating revenue, the crucial thing, and specially for Scandinavian entrepreneurs (because they tend to do this), is to not get to happy with the startup’s success. The work has just begun.


Startup Iceland 2015 – Charmaine Li – How should a Startup engage with the Press and Media

I watched the video of Charmaine Li on Startup Iceland the other day, made some notes and now decided to post them to this blog. Her talk was about PR and that’s why these notes are good fit to my post.

First things first. Why do you want the press?
The press can be good for example…
– User/customer acquisition
– Brand awareness
– Attract funding
– Attract talent/key hires

Think about this before you approach any journalist at all. This can help your strategy and helping you achieving your goals.

What is in journalist mind…
– They get a lot of communications (input) from variety of channels.
– They are looking for needle in a haystack.
– They are looking to reach the readers, audience, not themselves.

How do you become the needle in the haystack?
– No right way.

Don’t assume that because your product exists, it’s newsworthy.
– Your blood and sweat are in this product. It’s your baby. But this point is similar like posting baby photo on Facebook.

Think about why your product/service matter. Put your product in context. What makes your product different from other competitors.
This brings the human touch to it.
When you are telling your story it’s important to have it clear and short. Simple. They don’t want to read your startup novel/journey.

Don’t mass-send generic pitches. Innovative, game-changing (this is out). What you want to do is stand out somehow. Keep it simple. Try to not have it to formal.

Get to know the publication you are getting in to, what they stand for and what audience they are trying to reach to. To they focus on certain market or industry.

Do: Build up relationship and be personal with the press.
Start up building relationship before you build up press coverage.

If you met the writer before, mention that in your e-mail. Make an extra effort. It can make a difference.

Gunnar Hólmsteinn, COO of QuizUp – Guest lecture

In last class we had a guest lecture. The guest was Gunnar Hólmsteinn, the COO of QuizUp and founder (and CEO) of CLARA.

This lecture was interesting as Gunnar was trying to show to us how the startup culture is, what is important for startups and what you should do when you are starting a startup. It is very clear that Gunnar has good knowledge about the object.

Gunnar joined QuizUp 2 years ago and is now their COO, interestingly his career started in marketing (Coca-Cola). His first object was marketing-related as he began to talk about QuizUp and how to describe what QuizUp is.

  • So what is QuizUP?

Gunnar began to talk about three things that you should have in your speech when describing your startup, those things are:
* Features
* Numbers
* Touchy-feely (yes, touchy-feely)

The Features part is the obvious one, and the one that probably everyone try to cover when they are describing or even selling their startup idea. This part covers what your startup is all about and how it works.

The next part is for the investors, that’s the number parts. If you want investors to be hot for your product, you better have this part pretty clear. For example: QuizUp have 75 million users that have played 5 billion matches.

The third part is the Touchy-feely part. This is the part where you personalize your product/service. Gunnar talked about how this part is becoming more and more important. This part is about stories and emotional parts which you can’t describe with your numbers or with your features. Example: QuizUp is delighted about the letter that they got from the married couple the other day. The letter is about how thankful they are to QuizUp for bringing them together.

Gunnar told us that it is very important to be very good at every single one of those factors. However, His emphasis was on the last factor in our lecture and how you can build up the touchy-feely part in your company. The touchy-feely part is connected to the companies mission and vision.


When Gunnar started at QuizUp the company was going through hyper growth and needed help with scaling. He sat down with every employee and asked three questions:
– What is going well?
– What is not going well?
– What is not talked about?

These questions were good both for the company and the employees, and the results were actually quite interesting for bother parties.
1. Fun, talent, inclusion, growth -> This was the bright side.
2. Objectives, information flow, areas of responsibility -> This was the dark side.
3. Retention, planning, vision and culture -> This was not being talked about.

From these answers Gunnar began to work with the staff and working on things within the company, and this is how people in QuizUp operate:
“ Every action we take is completely in sync with our vision and we question things that aren’t. We’re smart, rational, and we speak our mind. Taking risks is in our DNA and we’re not afraid to play big.”

They wait for nothing and get things done.
In the end Gunnar basically told us that if they stopped doing this their audience would leave.

I really like this. The employees have a clear structure in their workplace, what they stand for and how they make their decisions. On the other hand, having the employees so highly involved with the company operations gives them a lot of freedom that can be misused. The need for trust in QuizUp is high, but I like it, and I think this is the kind of environment that everyone wants to work in.


The next object Gunnar talked about was model called The Five Dysfunctions of a Team. I haven’t read the book after Patrick Lencioni but that book will probably get close to the top on my “to read” list after the final exams as Gunnar made some excellent points in his lecture.
https://www.youtube.com/watch?v=509V7Z9OUQA

It’s a crucial to have some structure when working and as a leader this model can be your structure in your workplace. The five dysfunctions of teamwork are:
– Absence of trust
– Fear of conflict
– Lack of commitment
– Avoidance of accountability
– Inattention to results

The structure of Gunnar’s lecture was that he talked for 45 minutes and than he did a short break in his lecture. In the break he would split up the class and give the groups an object to talk about. When he did this he was probably trying to get the class to share things and be more open for discussion.

The first object he gave us was to describe a beautiful morning. That was an easy and fun task. As the lecture went on the task would get more demanding and the final task was to talk about the last time you cried in front of another person. In my opinion the final task did not work very well. The reason for that is probably because Gunnar didn’t set an example himself before asking us to show vulnerability. As a leader the most important action is to demonstrate genuine vulnerability first, so that your team will take the same risk.


In general I really liked this guest lecture and Gunnar seems to be intelligent guy. QuizUp are doing some very interesting things these days and it was a privilege to be able to look inside their culture. Gunnar was very open about everything and it was always possible to stop him at any time and ask him questions. He even gave the class information about current problems that QuizUp are trying to solve (basically gave the class a huge opportunity). I have nothing more to add on, I learned a lot from listening to him and would most likely attend an event if he were a spokesperson.

7th lecture – Doing things that don’t scale and Bungalo (Haukur Guðjónsson)

Haukur and Bungalo

In the 7th lecture Haukur Guðjónsson came and visit us. Haukur is an entrepreneur and the founder of Bungalo. Before Bungalo he had already founded four companies; Hressingar, EVO, hlutabref.is and think big. Today he is focusing on Bungalo which has offices in 3 countries; Iceland, USA and Canada.

Today’s topic was how to build a product that users love and doing things that don’t scale. In Iceland we have a lot of limitations so Haukur wanted to talk about how to build a products that users love with no money and how to start a company in Iceland and scale it out.

If you’re starting a company in Iceland you must believe that at some point your can get it International. The problem with Icelanders are that they tend not to do this. They would rather copy something that someone else is doing abroad and do it in Iceland. So this was a critical point in Haukur’s lecture, doing things that don’t scale while thinking internationally.

Haukur started Bungalo 5 years ago. He wanted to rent a cottage in Iceland but it was very hard for him. So he thought of starting a business that had a solution to this problem (Bungalo). He said himself that the sound of a good idea is usually really bad as the good idea is usually based on solving some really annoying problem that no one wants to think of.

At this time, Iceland had just gone through financial crash and this was a very bad time for Haukur personally. He often find people finding excuses for not making their idea a reality. The financial crash had left Haukur on the edge of bankruptcy, he was in very bad shape and almost had a nervous breakdown.

In the beginning Bungalo has no funding. Haukur spoke about many ways to be creative when funding your startup, and in secondary markets (like Iceland) this is necessary. For example, they drew on paper how their website should look like and how it should work so it would be clear to the programmer what should be done (to save cost). When it came to hiring the programmer, they didn’t have the budget and no programmer was willing to work for them for free. That didn’t stop them, Haukur simply bought some books and thought himself to program. After three months (in the end of 2010) Bungalo launched it’s website. The website was not great work but at least they launched and were able to get some feedback. As a founder you must have in mind that time is very valuable, so don’t spend to much time building your product and website (and so on) if you have not gotten any feedback. Haukur stated that usually the problems with founders is that they might know how to build a product but they often times have problem selling it. And by the way, the best feedback you can get is money. If someone is willing to pay for your product, you have a pretty good feedback.

The more things you do yourself, the better it is for the company. Every dollar you spend on your company is going to effect your company.

The first two years of running the company they had little or no revenue. This is part of the process. In fact, there was nothing or little that told them that this would actually work. The first two years they worked from Café so they wouldn’t have to spend money on office space. As for marketing those first two years they used Facebook and didn’t spend a dollar on advertising, it has changed now with Facebook and probably you could not so easily get away with this. They always tried to find creative ways to solve money problems and saved costs as much as they could. This is the part where you have to stay strong mentally. At this stage you are usually the only one who believes that your product/idea can go all the way, the others will believe that you will fail. You must always be hustling and finding ways to get some income (Haukur worked side project for his company). You must always be hustling.

Last year Bungalo expended their business to Canada. Usually when businesses from Iceland expand they expand to the Nordics. However when you think about it the Nordics are really small, with different languages and a hard market to get into. When Haukur was asked how they managed to do that his answer were that they basically went to Canada and started knocking on doors, making sales. Expanding into new markets is kind of like starting all over again. In Canada they had to learn everything from scratch. Haukur had been in Canada for about 5 to 6 months when he got his first investors there (got no funding in Iceland). As Haukur said in the end, Iceland is a great place to start your company but it’s very limited and you have to have that in mind from day 1.


Learnings

* No one believed in his idea, he was alone for a very long time in a huge, huge struggle with his startup. That’s probably because he had a very good idea. When he started his business there was no AirBnb. It’s fair to say that Bungalo’s concept is very similar to AirBnb concept. Airbnb expected revenue this year is $850.000.000 (http://www.wsj.com/articles/the-secret-math-of-airbnbs-24-billion-valuation-1434568517).
It’s fair to say that Haukur was right and the others were wrong. It’s hard to have a vision for the future, but if you do, this story motivates you to keep on going no matter what. If there is something you can’t stop thinking about and really want to do, the others shouldn’t be in your way. Just do it.
* Another point is that this story is a very good example of how to start a startup in Iceland, doing things that don’t scale while thinking internationally. Iceland is a very small country with the population around 300.000. However the networking here is like nowhere else. You can basically get in contact with anyone you want to get in contact with in Iceland (even the president). This fact is true if you really think about it. This is a very good argument for starting your startup in Iceland and I didn’t realize it before I took this class although I have lived in Iceland all my life. The best kept secret in town, as Bala describes it, is that you can get in contact with the people you need/want to get in contact with really fast and you can start talking to your future customers (the customers you want to target) really fast. The networking affect in Iceland are unbelievable and the opportunities are all over the place. For example, everyone in Iceland are on Facebook, everyone.
* If the argument for not starting a startup in Iceland is because of how small the Icelandic market is, than the argument is very weak. From this lecture I learned that sometimes you have to be willing to do things that don’t scale. Quoting Peter Thiel (author of Zero to One) – “Every startup should start in a small market.”


Notes from lecture:
The best way to start a monopoly is to start in a very small market.
Iceland is not a good test market is you think Iceland is like any other market. If you understand Iceland can validate that you idea has any value or not, than Iceland is a great test market.

The Iceland is in my opinion the best place to start a startup. The entire country is on Facebook, you have a bread of a country on one Network. You can buy one ad and hit everyone in Iceland.
Before you have a product you can spend a money and validate if you have a value or not, that’s a huge value.

In Iceland everybody knows everybody. You can get to the president in Iceland through one person. That’s hugely valuable. Because you can find people that you are searching for. You can for example get to your potential customer very quickly. This is the best kept secret in town.
This is what startup founders in Iceland always miss. Have you met the right person yet? If not, you are wasting time. This is hugely valuable.

I think Iceland is that market, city and a county. You can knock on every door literaly and meet everybody.

Iceland is perfect for doing something that does not scale and building something that users love.


Building great products
Your product is the best way to show your personality. Your product has to connect with your customers and for that to happen you have to sweat the details so your customers don’t have to. Try to understand what problem customers are really trying to solve and see it from their point of view. You have to feel it, feel those things, show empathy. Empathize with the users and show your true personality.

Like Paul Grahams (his blogpost tase) friends wanted his students not only to be good technicians, but also to be able to use their technical knowledge to design beautiful things.

There are some people who restrict change, until the whole world changes and they join it. That’s why you got to have some bravery and believe in your project and design.

Doing things that don’t scale. Every successful startup recruit their first users manually. Make sure that they are happy. Build relationships with your early users. Startups can afford to be humble.


Paul Graham blog post taste

“Saying that taste is just personal preference is a good way to prevent disputes. The trouble is, it’s not true. You feel this when you start to design things.”

“Whatever job people do, they naturally want to do better. Football players like to win games. CEOs like to increase earnings. It’s a matter of pride, and a real pleasure, to get better at your job. But if your job is to design things, and there is no such thing as beauty, then there is no way to get better at your job. If taste is just personal preference, then everyone’s is already perfect: you like whatever you like, and that’s it.”

“As in any job, as you continue to design things, you’ll get better at it. Your tastes will change. And, like anyone who gets better at their job, you’ll know you’re getting better. If so, your old tastes were not merely different, but worse. Poof goes the axiom that taste can’t be wrong.”

Good design is…

Good design is simple.
Good design is timeless.
Good design solves the right problem.
Good design is suggestive (everyone makes up their own story about Mona Lisa, Lego).
Good design is often slightly funny (this might not always be true).
Good design is hard.
Good design looks easy.
– In science and engineering, some of the greatest discoveries seem so simple that you say to yourself, I could have thought of that. The discoverer is entitled to reply, why didn’t you?
Good design uses symmetry.
Good design resembles nature.
Good design is redesign.
Good design can copy.
Good design is often strange.
Good design happens in chunks.
Good design is often daring.